Other Policies and Procedures
The rules that control our business activities.
Policies & Procedures
Effective January 05, 2008
Xtreme Health Formulas, Inc. INDEPENDENT DISTRIBUTOR
SECTION ONE:
1.01 BECOMING AN INDEPENDENT DISTRIBUTOR
An applicant becomes an
Independent Distributor (ID) of Xtreme Health Formulas, Inc. (XHF) when the
applicant's completed Application and Agreement has been received and accepted
by the XHF, by mail, fax or Internet, at its Home Office. XHF reserves
the right to decline any Agreement for any reason, at its sole discretion.
ID agrees to use his/her best efforts to promote and sell products and
services of XHF to consumers pursuant to the Agreement contained within
these Policies and Procedures and Terms and Conditions. In doing so,
ID agrees to maintain a high standard of honesty,
integrity and business ethics when dealing with Consumers, XHF or other
XHF ID's.
1.02 REFERRAL AND PURCHASE REQUIRED
To become an ID, the applicant must a) be referred by an existing ID, and b) purchase a starter package of business materials and services, typically referred to as the JumpStart Kit and costing
US$119.95, plus applicable shipping, handling and sales tax fees, if any.
1.03 INDEPENDENT SALES
ID OBLIGATIONS & RIGHTS
ID's are authorized to sell XHF products and services and to
participate in the Independent Distributor Compensation Plan.
ID's may sponsor new ID's.
1.04 LEGAL AGE
ID's must be of legal age in the state / province / country of their residence.
1.05 DIVORCE
When a couple sharing an ID
entity divorces or separates, XHF will
continue to pay commission checks in the same manner as before the divorce or
separation until it receives written notice signed by both parties or a court
decree which specifies how future commission checks should be paid, provided and
if applicable, the couple has complied with the requirements of Section 5.03.
1.06 CORPORATIONS,
PARTNERSHIPS & TRUSTS
Corporations, Partnerships,
Limited Liability Companies or other forms of business organizations or trusts
may become Independent Distributors of XHF when the Agreement is
accompanied by a Federal Tax ID Number.
Shareholders, directors,
officers, partners, distributors, beneficiaries and trustees, as applicable of
ID entity must agree to hold such title, and
XHF will hold each personally liable and bound by the Agreement and these
Policies and Procedures and Terms and Conditions.
1.07 FICTITIOUS OR ASSUMED NAMES
A person or entity may not
apply as ID using a fictitious or assumed name.
1.08 INDEPENDENT CONTRACTOR STATUS
ID's are Independent Contractors responsible for determining their
own activities without direction or control by XHF. They are not
franchisees, joint ventures, partners, employees or agents of XHF and are
prohibited from stating or implying, whether orally or in writing, otherwise.
ID's have no authority to bind XHF to any
obligation. XHF is not responsible for payment or co-payment of any employee
benefits. ID's are responsible for liability,
health disability and worker's compensation insurance. ID's set their own hours and determine how to conduct business,
subject to XHF Agreement and the Policies & Procedures and Terms and
Conditions.
1.09 TAXATION
As Independent Contractors,
ID's will not be treated as franchisees, owners,
employees or agents of XHF for federal or state tax purposes with
respect to the Internal Revenue Code, Social Security Act, Federal Unemployment
Act, State Unemployment Acts or any other federal, state, or local statute,
ordinance, rule or regulation. At the end of each calendar year, XHF will
issue to each ID a IRS Form 1099, as required by
law, or other applicable documentation for non-employee compensation as an
Independent Distributor.
1.10 Independent Distributor IDENTIFICATION NUMBER
ID's are required by federal law to obtain a Social Security number
or Federal Tax ID number. ID's will be identified
by this number for purposes of tax reporting. ID's will also be assigned an ID member
number to be used for purposes of XHF's business. The ID's member number
must be placed on all orders and correspondence with the XHF.
1.11 LEGAL COMPLIANCE
ID's must comply with all country, federal, state and local statutes,
regulations and ordinances concerning the operation of their business.
ID's are responsible for their own managerial
decisions and expenditures including all estimated income and self-employment
taxes.
1.12 NO EXCLUSIVE TERRITORIES
No franchise is granted and
there are no exclusive territories for sales or sponsoring purposes. ID's participating
in XHF's US Independent Distributor program are required to sell XHF's products only within
the United States and its possessions. No
geographical limitations exist on sponsoring or selling within the United
States; provided, however, that XHF reserves the right not to sell product
or services or contract with Independent Distributors in specified
states within the United States.
SECTION TWO:
TERM & RENEWAL
2.01 TERM
Subject to the terms of
Section 4.01, the Agreement shall have a term which shall begin on the date of
acceptance by XHF and end one year from the date thereof (the "Anniversary
Date").
2.02 RENEWAL
ID's must renew annually, on or before the Anniversary Date,
and ID has the right to decline to accept any renewal at its sole
discretion. XHF may require that ID representative(s) execute a
new Agreement upon renewal. IDs not renewing by
the renewal date shall be deemed to have voluntarily terminated their
Independent Distributor relationship with XHF, and thereby lose
their ID business entity, all sponsorship rights, their
position in the Compensation Plan and all rights to commissions and bonuses.
ID's who fail to renew their ID status may reapply to XHF to become an ID once six (6) months
have elapsed since ID's last transaction with XHF, but ID must take a new
position in the Compensation Plan. No points or other benefits will transfer from the original,
terminated, position to the new position.
SECTION THREE:
SPONSORSHIP
3.01 SPONSORING
ID's may sponsor other ID's into XHF's business. ID's must ensure that each
potential new ID has reviewed and has had access to the current Policies & Procedures, Terms
and Conditions and Compensation Plan
prior to or when giving the individual an Agreement.
3.02 MULTIPLE AGREEMENTS
If an applicant submits multiple ID's which list different sponsors, only
the first completed Agreement received by XHF will be accepted.
3.03 TRAINING REQUIREMENT
A Sponsor must maintain an
ongoing professional leadership association with ID's in his or her organization and must
fulfill the obligation of
performing a bona fide supervisory or sales function in the sale or delivery of
products and services.
3.04 INCOME CLAIMS
ID's must truthfully and fairly describe the Compensation Plan. No
past, potential or actual income claims may be made to prospective ID's, nor may ID's use their own
incomes as indications of the success assured to others. Commission checks may
not be used as marketing materials. ID's may not
guarantee commissions or estimate expenses to prospects.
3.05 TRANSFER OF SPONSORSHIP
The XHF does not permit the transfer of ID's from one sponsor to another.
Network Marketing is a business of creating relationships. Once an ID is sponsored, the
XHF believes in maximum protection of that relationship.
3.06 CROSSLINE-SPONSORING (CROSS-SPONSORING)
No ID may sponsor, or attempt to sponsor, any ID into any other
network marketing XHF nor into any other ID's sales organization. In addition, no
ID may participate in any action that causes another ID to be sponsored through someone else
into another network marketing XHF. This restriction specifically does not pertain to
other ID's who have been personally sponsored into XHF by ID.
SECTION FOUR:
RESIGNATION/TERMINATION
4.01 VOLUNTARY RESIGNATION
a) ID may voluntarily terminate his or her ID status by failing to renew or by sending thirty (30) days written
notice of such resignation or termination to XHF. Voluntary resignation is
effective upon receipt of such notice by XHF.
b) ID who resigns or terminates their ID status may reapply to be an ID, once six (6) months have elapsed since the ID's last purchase or bonus transactions with XHF, but ID must take a new
position in the Compensation Plan. No points or other benefits will transfer from the original,
terminated, position to the new position.
4.02 SUSPENSION
ID may be suspended for violating the terms of his or her Agreement,
which includes these Policies and Procedures, the Compensation Plan and other
documents produced by XHF. When a decision is made to suspend ID, XHF will inform ID
in writing that the suspension has occurred effective as of the date of the
written notification, the reason for the suspension and the steps necessary to
remove such suspension (if any). The suspension notice will be sent to the
ID's "address on file" pursuant to the notice
provisions contained in the Policies & Procedures and Terms and Conditions. Such
suspension may or may not lead to termination of the ID as so determined by XHF at its sole discretion. If the
ID wishes to appeal, XHF must receive such
appeal in writing within fifteen (15) days from the date of the suspension
notice. XHF will review and consider the suspension and notify the
ID in writing of its decision within thirty (30)
days from the date of the suspension notice. The decision of XHF will be
final and subject to no further review. XHF may take certain action during
the suspension period, including, but not limited to, the following:
a) Prohibiting the
ID from holding himself or herself as ID or using any of XHF's proprietary marks and/or
materials;
b) Withholding commissions and bonuses that are due the ID during the
suspension period;
c) Prohibiting the ID from purchasing services and products from
XHF; and/or;
d) Prohibiting the
ID from sponsoring new ID's, contacting current ID's or attending meetings of ID's.
If XHF, at its sole
discretion, determines that the violation which caused the suspension is
continuing, and has not satisfactorily been resolved or a new violation
involving the suspended ID has occurred, the
suspended ID may be terminated.
4.03 TERMINATION
ID may be immediately terminated for violating the terms of his or
her Agreement, which includes these Policies & Procedures, Terms and Conditions
and the Compensation Plan and other documents produced by XHF upon written
notice. XHF may terminate a violating ID without placing ID on suspension, at XHF's
sole discretion. When the decision is made to terminate ID, XHF will inform ID in
writing at the address in ID's file that the termination has occurred.
4.04 APPEAL
If ID wishes to appeal the termination, XHF must receive the appeal
in writing within fifteen (15) days from the date of notice of termination. If
no appeal is received within the fifteen (15) day period, the termination will
automatically be deemed final. If ID files a
timely notice of appeal, XHF will review the appeal and notify the
ID of its decision within ten (10) days after
receipt of the appeal. The decision of XHF will be final and subject to no
further review. In the event the termination is not rescinded, the termination
will remain effective as of the date stated in the original termination notice.
4.05 EFFECT OF TERMINATION
Immediately upon termination, the terminated ID:
a) Must remove and
permanently discontinue the use of the trademarks, service marks, trade names
and any signs, labels, stationary or advertising referring to or relating to any
product, plan or program of XHF.
b) Must cease representing themselves as an ID of XHF;
c) Loses all rights to his
or her ID position in the Compensation Plan and to
all future commissions and earnings resulting therefrom;
d) Must take all action
reasonably required by XHF relating to protection of XHF's confidential
information. XHF has the right to offset any amounts owed by ID to XHF including, without limitation, any indemnity
obligation incurred pursuant to Section 11.01 herein, from commissions or other
compensation due to the ID.
4.06 REAPPLICATION
The acceptance of any reapplication of a terminated ID or the
application of any family distributor of a terminated ID shall be at the sole discretion of XHF and can be denied.
4.07 STATE LAWS
Where state laws on termination are inconsistent with this policy, the applicable state law shall
apply.
SECTION FIVE:
TRANSFERABILITY
5.01 ACQUISITION OF BUSINESS
Any ID desiring to acquire an interest in another ID's business must first terminate his or her ID status and wait six (6) months before becoming eligible for such
a purchase. All such transactions must be fully disclosed and must be approved
by XHF in advance.
5.02 TRANSFERS OF ID
Except as expressly set forth herein, ID may not sell, assign or otherwise
transfer his or her ID entity (or rights thereof) to another ID or to an individual which has an
interest in ID. ID
may transfer his or her Xtreme Health Formulas, Inc. ID entity to his
or her sponsor, subject to the conditions of Section 5.03. In such an event, the
sponsor's entity and the transferring ID's entity shall be merged into one entity.
5.03 CONDITIONS TO TRANSFERABILITY
ID may not sell, assign, merge or transfer his or her ID entity (or rights thereto) without the prior written
approval of XHF and compliance with the following conditions:
a) XHF possesses the
right of first refusal with respect to any sale, assignment, transfer or merger
of any ID entity. ID
wishing to sell, assign, transfer or merge his or her ID entity must first provide XHF with the right and option to
make such a purchase or receive such transfer in writing on the same terms and
conditions as any outstanding or intended offer. XHF will advise the
ID within ten (10) business days after receipt of
such notice of its decision to accept or reject the offer. If XHF fails to
respond within the ten (10) day period or declines such offer, the ID may make the same offer or accept any outstanding offer
which is on the same terms and conditions as the offer to XHF to any person
or entity who is not ID, married to, or a dependent of ID or who has any interest in
ID;
b) The selling ID must provide XHF with a copy of all documents which
detail the transfer, including, without limitation, the name of the purchaser,
the purchase price and terms of purchase and payment;
c) An office administration
transfer fee of $75.00 must acXHF the transfer documents;
d) The documents must
contain a covenant made by the selling ID for the
benefit of the proposed purchaser not to compete with the purchaser or attempt
to divert or sponsor any existing ID for a period
of one (1) year from the date of the sale or transfer;
e) Upon a sale, transfer or
assignment being approved in writing by XHF, the buying ID must assume the position and terms of agreement of the selling
ID and must execute a current Agreement and all
such other documents as required by XHF; and
f) XHF reserves the
right, at its sole discretion, to stipulate additional terms and conditions
prior to approval of any proposed sale or transfer. XHF reserves the right
to disapprove any sale or transfer, where allowed by law.
5.04 CIRCUMVENTION OF POLICIES
If it is determined, at XHF's sole discretion, that ID entity was
transferred in an effort to circumvent compliance with the Agreement, the
Policies & Procedures, Terms and Conditions or the Compensation Plan, the
transfer will be declared null and void. The ID entity will revert back to the transferring ID,
who will be treated as if the transfer had never occurred from the reversion day
forward. If necessary and at XHF's sole discretion, appropriate action,
including, without limitation, termination, may be taken against the
transferring ID to ensure compliance with the
Policies and Procedures and Terms and Conditions.
5.05 SUCCESSION
Notwithstanding any other
provision of this Section, upon the death of ID, the ID's XHF business will pass to his or
her successors in interest as provided by law. However, XHF will not
recognize such a transfer until the successor in interest has executed a current
Agreement and submitted certified copies of the death certificate, will, trust
or other instrument required by XHF. The successor will thereafter be
entitled to all the rights and be subject to all the obligations of a XHF
ID.
5.06 RE-ENTRY
Any ID who transfers his or her ID must
wait for six (6) months after the effective date of such transfer before
becoming eligible to reapply to become an ID.
SECTION SIX:
PROPRIETARY INFORMATION
6.01 CONFIDENTIALITY AGREEMENT
During the term of the
Agreement, XHF may supply to ID confidential
information, including, but not limited to genealogical and Downline reports,
customer lists, customer information developed by XHF or developed for and
on behalf of XHF by ID's (including, but not
limited to, credit data, customer and ID profiles
and product purchase information), ID lists,
manufacturer and supplier information, business reports, commission or sales
reports and such other financial and business information which XHF may
designate as confidential. All such information (whether in written or
electronic format) is proprietary and confidential to XHF and is transmitted
to ID's in strictest confidence on a "need to know"
basis for use solely in ID's business with XHF.
ID's must use their best efforts to keep such
information confidential and must not disclose any such information to any third
party, or use this information for any non-XHF activity directly or
indirectly while an ID and thereafter.
ID's must not use the information to compete with XHF or for any
purpose other than promoting XHF's program and its products and services.
Upon expiration, non-renewal or termination of the Agreement, ID's must discontinue the use of such confidential information and
promptly return any confidential information in their possession to XHF.
6.02 COPYRIGHT RESTRICTIONS
With respect to product
purchases from XHF, ID's must abide by all
manufacturers' use restrictions and copyright protections.
6.03 VENDOR CONFIDENTIALITY
XHF's business
relationships with its vendors, manufacturers and suppliers are confidential.
ID's must not contact, directly or indirectly, or
speak to, or communicate with any supplier or manufacturer of XHF except at
XHF sponsored events at which the supplier or manufacturer is present at the
request of XHF.
SECTION SEVEN:
TRADEMARKS, LITERATURE & ADVERTISING
7.01 TRADEMARKS
XHF's name trademarks,
service marks and copyrighted materials are owned by the XHF. The use of
such marks and materials must be in strict compliance with these Policies and
Procedures.
7.02 ADVERTISING &
PROMOTIONAL MATERIALS
Only the promotional and
advertising materials produced by XHF or approved in advance in writing by
XHF may be used to advertise or promote an ID's business or to sell products
and services of XHF. XHF's
literature and materials may not be duplicated or reprinted without prior
written permission.
7.03 USE OF XHF NAME
ID's may use the name of XHF only in the following formats:
"Independent Distributor for Xtreme Health Formulas, Inc." or
" Xtreme Health Formulas, Inc. Independent Distributor".
7.04 STATIONERY AND BUSINESS
CARDS
ID's are not permitted to "create" their own stationery, business
cards or letterhead graphics, if XHF's trade name or trademarks are used.
Only the approved XHF graphics version and wording are permitted;
letterhead, envelopes and business cards must be ordered using the stationery
order form.
7.05 ELECTRONIC ADVERTISING
ID's may not advertise or promote their ID business
or XHF's business, products or marketing plan or use
XHF's name in any electronic media or transmission, including on the
Internet via web sites or otherwise, without the prior written approval of
XHFt.
7.06 TELEPHONE LISTING
ID's are not permitted to use XHF's trade name in advertising
their telephone and telecopy numbers in the white or yellow page sections of the
telephone book. ID's are not permitted to list
their telephone numbers under XHF's trade name without first obtaining
XHF's prior written approval. If approval is granted for an "800" (toll
free) listing, it must be stated in the following manner:
"Independent Distributor for Xtreme Health Formulas, Inc.".
7.07 TELEPHONE ANSWERING
ID's may not answer the telephone by saying "Xtreme Health Formulas, Inc.," or in
any other manner that would lead the caller to believe that he or she has
reached the offices of the XHF.
7.08 IMPRINTED CHECKS
ID's are not permitted to use XHF trade name or any of its
trademarks or service marks on their business or personal checking accounts.
7.09 MEDIA INTERVIEWS
ID's are prohibited from granting radio, television, newspaper
tabloid or magazine interviews or using public appearances, public speaking
engagements, or making any type of statement to the public media to publicize
the XHF, its products or XHF businesses, without the express prior
written approval of XHF. All media inquires should be in writing and
referred to XHF's corporate office, attn: Legal Department.
7.10 ENDORSEMENTS
No endorsements by a XHF
officer or administrator or third party may be asserted, except as expressly
communicated in XHF literature and communications. Federal and state
regulatory agencies do not approve or endorse direct selling programs.
Therefore, ID's may not represent or imply,
directly or indirectly, that XHF's programs, products or services have been
approved or endorsed by any governmental agency.
7.11 RECORDINGS
ID's may not produce or reproduce for sale or personal use products
sold by XHF or any XHF-produced literature, audio or video material,
presentations, events or speeches, including conference calls. Video and/or
audio taping of XHF meetings and conferences is strictly prohibited.
7.12 REPACKAGING PROHIBITED
ID's may not repackage products or materials of XHF.
7.13 INDEPENDENT COMMUNICATIONS
ID's, as Independent Contractors, are encouraged to distribute
information and direction to their respective Downlines. However ID's must identify and distinguish between personal
communications and the official communications of XHF.
SECTION EIGHT:
PAYMENT OF COMMISSIONS
8.01 BASIS FOR COMMISSIONS
Commissions and other
compensation cannot be paid until a completed Agreement has been received and
accepted by XHF. Commissions are paid ONLY on the sale of XHF services
and products. No commissions are paid on the purchase of Sales materials or for
Sponsoring ID's. In order to receive commissions on
products and services sold, XHF must have received and accepted an Agreement
prior to the end of the commission period in which the sale is made.
8.02 COMMISSION PERIOD
A business period refers to
the time period opening on the first (1st) day of the commission period and
extending up until order entry closes on the last business day of the period.
XHF offices are open 9am - 5pm, with the exception of
certain holidays as posted by the XHF. Orders placed through XHF offices
must be placed during business ours within the commission period to be applied during
that period. Orders placed online may be placed until Midnight, Central Time, on the
last day of the commission period to be applied during that period.
8.03 COMMISSION PAYMENTS
Commissions are paid to
"qualified" ID's as defined within the Compensation
Plan. ID's must consult the Compensation Plan for a
detailed explanation of the benefits, commission structure and requirements of
the Compensation Plan.
8.04 OFFSET OF COMMISSIONS
Any commissions or bonuses
earned and paid on products that are subsequently returned are the obligation of and must be repaid to
XHF by ID's earning such commissions or bonuses. XHF
has the right to offset such amounts against future commissions and other
compensation paid or owed to such ID's who received commissions on such returned products.
SECTION NINE:
PURCHASE & SALE OF PRODUCTS
9.01 STOCKPILING PROHIBITED
The success of XHF
depends on retail sales to the ultimate consumer; therefore all forms of
stockpiling are prohibited. XHF recognizes that ID's may wish to
purchase certain products for their own use.
However, XHF strictly prohibits the purchase of products in unreasonable
amounts and prohibits the purchase of products only or primarily to qualify for
compensation.
9.02 RETAIL SALES RULES
ID's must save a copy of the Retail Sales Slip given to retail
customers; receipt shall be fully completed and include the name, address and
phone number of each retail customer and, upon request by XHF, provide
copies of such receipts to XHF. If XHF determines that retail sales were
not actually made, the ID must repay XHF all
commissions earned during the calendar period in which the retail sales were to
have been made.
9.03 OVER 70% RULE
In order to receive
commissions and overrides, ID's must certify on
each product order form that they have sold over seventy percent (70%) in dollar
value of all products and commissionable services previously purchased by the
ID at wholesale from the XHF, to
Non-ID consumers. ID's shall maintain retail sales records available to XHF for
inspection on request.
9.04 ORDERING METHODS
All orders submitted to XHF shall have the ID Identification Number
placed thereon to assist XHF in crediting the appropriate ID.
9.05 ORDER PAYMENTS AND ACCEPTANCE
Purchases may be paid by
cashier's check, ACH, debit card, money order, or major credit card. The
ID and retail customers are responsible for paying
the costs of any returned checks plus an administrative fee charged by XHF,
which fee may change from time to time at XHF's discretion based on XHF's
determination of costs associated with the returned check.
If an underpayment is made, the order will not be processed until the full
amount is received by XHF. If an overpayment is made, XHF will process
the order and issue a credit to ID's account,
which will automatically refund on the next commission check paid to ID.
Orders will not be processed if the credit or debit card associated with the order
has been cancelled, or is otherwise not approved by XHF's card processing
entity.
To expedite shipping, ID's may authorize XHF to
keep a valid credit card on file as security for payment.
Orders for products are not effective until accepted by XHF.
9.06 SHIPPING AND HANDLING POLICY
Upon clearance of payment,
the products and materials ordered will be shipped.
Subject to availability all
products will be shipped by an XHF-selected shipper within approximately ten
(10) business days of receipt of payment. Payment for products shall be made at
time of order. At ID's option, the product may be
shipped to an ID-designated "Ship-To address", or to the ID.
9.07 BACKORDER POLICY
XHF will expeditiously
ship all products currently in stock. Any out-of-stock items (unless
discontinued) will be placed on backorder and distributed upon XHF
receiving additional inventory. Backorders may be cancelled
upon ID's request and will create a credit on the ID's account.
9.09 DAMAGED GOODS
The shipping company is
responsible for any damage that occurs after it takes physical custody of the
products. An ID who receives damaged goods should
follow this procedure:
a) Accept delivery;
b) Before the driver leaves,
document on the delivery receipt the number of boxes which seem to be damaged
and have the driver acknowledge the damage in writing;
c) Save the damaged products
or boxes for inspection by the shipping agent;
d) Make an appointment with
the shipping company to have the damaged goods inspected, and call the XHF
Customer Support Department.
9.10 SHIPPING LOSS
In the event ID or a consumer does not receive a product order from XHF
in a timely fashion, the individual should contact the XHF Customer Support Department.
9.11 REFUSED SHIPMENTS
Should ID refuse delivery on any order he or she has placed with XHF
and such product is subsequently returned to XHF; XHF shall have the
right to place that ID on suspension pending resolution of the refusal of delivery. Neither ID
nor a consumer shall refuse any shipment from XHF unless prior approval of
XHF has been obtained.
9.12 PRICING POLICY
XHF will furnish
ID's with a discount from its published retail
prices in its then current consumer catalog or order form in accordance with its
policies. This discount does not apply to literature, business aids, gifts or
special promotional items. Prices for XHF's products, services and
literature are subject to change without prior notice.
9.13 RECEIPTS
ID's must provide all retail purchasers of XHF's products with
written receipts.
9.14 RETAIL PRICING
XHF provides a suggested retail price as a guideline. Actual pricing to
the consumer is determined by the ID making the sale.
9.15 PROMOTIONAL ITEMS
All promotional items which bear the XHF name or logo must be purchased
solely from XHF unless prior written permission is obtained from XHF.
9.16 SALES TAX
XHF collects sales tax on taxable items only for ID's that are residents
of the state / province of California. Outside California, ID's are responsible
to collect and remit sales tax on personal retail sales to the appropriate tax
agencies.
9.17 PRODUCT & SERVICES CLAIMS
ID's may make no claim, representation or warranty concerning any
product or service of XHF, except those expressly approved in writing by
XHF or contained in official XHF materials.
9.19 FAX BLASTS, SPAMMING
Fax blasting and unsolicited e-mailing (SPAMMING) is prohibited.
SECTION TEN:
RETAIL GUARANTEE & REFUND POLICY
10.01 RETAIL CUSTOMER GUARANTEE
ID must offer a thirty (30) day, 100% money-back, and satisfaction
guarantee to all retail customers. If a retail customer is dissatisfied with any
product for any reason, the retail customer may return that product in its
original package and shipping container to the ID
who sold the product within thirty (30) days of purchase, for either replacement
or a full refund of the purchase price. All other warranties and guarantees are
disclaimed.
10.02 WARRANTIES
Except as expressly stated
herein, XHF makes no warranty or representation as to the merchantability,
fitness for a particular purpose, workmanship or any other warranty concerning
any product or service purchased from or through XHF or XHF ID's.
10.03 RETURN POLICIES
To return products unused, unopened, resaleable products an ID must
obtain a return merchandise authorization (RMA) from XHF and return the products within 7
days after receiving the RMA. XHF will refund the original purchase price
of products, and related sales taxes. SHIPPING & HANDLING FEES ARE NOT
REFUNDABLE. ID IS RESPONSIBLE FOR PRODUCTS UNTIL XHF RECEIVES THEM. ID
WILL BE CHARGED A RESTOCKING FEE OF 10% TO RETURN PRODUCTS. Returned products
must be in the same condition as when received them. THIS RETURN POLICY IS NOT A
WARRANTY.
ID request for refund may, at XHF's option, be treated as a
termination of the ID.
NOTE: XHF will not accept for return any products purchased from
third-party Reseller.
To return products which have been returned to ID by Retail Customer
under the 30-day satisfaction-guaranteed warenty, ID must
obtain a return merchandise authorization (RMA) from XHF and return the products within 7
days after receiving the RMA and follow the procedures and conditions set forth below:
All returns to XHF of Retail Warranty products must be accompanied by:
-
A signed statement from the retail customer identifying
the reason for the return;
-
A copy of the original retail sales receipt; and
-
The name, address and telephone number of the retail customer
-
XHF will replace the products to the ID and prepay the cost of
shipping the replacement product(s).
10.04 BUYER'S RIGHT TO CANCEL
Federal law grants a buyer
the right to cancel certain sales without penalty prior to midnight of the third
business day after the transaction. This rule covers retail consumer sales of
$25.00 or more that occur away from the seller's main office. ID's must orally inform the buyer of the three-day right to cancel at
the time the buyer purchases the goods and deliver 2 three-day cancellation
notices to every customer.
SECTION
ELEVEN: GENERAL PROVISIONS
11.01 INDEMNITY AGREEMENT
ID agrees to indemnify and hold harmless XHF, its
shareholders, officers, directors, employees, agents and successors in interest
from and against any claim, demand, liability, loss, cost or expense including,
but not limited to, court costs and attorneys' fees, asserted against or
suffered or incurred by any ID, directly or indirectly arising out of or in
any way related to or connected with allegedly or otherwise, the ID's (a) activities as ID; (b)
breach of the terms of the Agreement; and/or (c) violation of or failure to
comply with any applicable federal, state or local law or regulation.
11.02 PROCESSING CHARGES
XHF reserves the right to institute a processing charge for commission checks.
11.03 OTHER SERVICES & PRODUCTS
ID's may not promote or sell another companies' products or services
at functions organized to feature XHF's products. ID's are not restricted from selling
other companies' services and products which are not similar to or competitive with
the products and services of XHF. However promotion of competitive services, products
and/or business programs, directly or with or through any other entity, including ID's,
is strictly prohibited.
11.04 LIABILITY
To the extent permitted by
law, XHF shall not be liable for, and each ID
releases XHF from, and waives all claims for any loss of profits, indirect,
direct, special or consequential damages or any other loss incurred or suffered
by ID as a result of (a) the breach by ID of the Agreement and/or the Terms and Conditions or the
Policies and Procedures; (b) the operation of ID's
business; (c) any incorrect or wrong data or information provided by ID; or (d) the failure to provide any information or data
necessary for XHF to operate its business, including, without limitation,
the enrollment and acceptance of ID into the
Compensation Plan or the payment of commissions and bonuses.
11.05 RECORDKEEPING
XHF encourages all ID's to keep complete and accurate records of all
their business dealings.
11.06 FORCE MAJEURE
XHF shall not be
responsible for delays or failure in performance caused by circumstances beyond
a party's control, such as strikes, labor difficulties, fire, war, natural
disasters, government decrees or orders or curtailment of a party's usual source
of supply.
11.07 VIOLATIONS
It is the obligation of
every ID to abide by and maintain the integrity of
the Policies & Procedures. If ID observes another
ID committing a violation, he or she should
discuss the violation directly with the violating ID. If the ID wishes to report such
violation to XHF, he or she must detail violations in writing only and mark
the correspondence "Attention: Legal Department".
11.08 AMENDMENTS
XHF reserves the right
to amend the Agreement, Policies & Procedures, its retail prices, product and
service availability and the Compensation Plan type at any time without prior
notice as it deems appropriate. Amendments will be communicated to ID's through official XHF publications or the XHF
website. Amendments are effective and binding upon submission to the XHF
website. In the event any conflict exists between the original documents or
policies and any such amendment, the amendment will control.
11.09 NON-WAIVER PROVISION
No failure of XHF to
exercise any power under these Policies & Procedures or to insist upon strict
compliance by ID with any obligation or provision
herein, and no custom or practice of the parties at variance with these Policies
& Procedures, shall constitute a waiver of XHF's right to demand exact
compliance with these Policies & Procedures. XHF's waiver of any particular
default by ID shall not affect or impair XHF's
rights with respect to any subsequent default, nor shall it affect in any way
the rights or obligations of any other ID. No
delay or omission by XHF to exercise any right arising from a default shall
effect or impair XHF's rights as to that or any subsequent or future
default. Waiver by XHF can be affected only in writing by an authorized
officer of XHF.
11.10 GOVERNING LAW
The Agreement and these
Policies and Procedures shall be governed by the laws of the State of California.
11.11 DISPUTES
In the event a dispute arises
between the XHF and an ID regarding their
respective rights, duties under this agreement, or in the event of a claim of
breach of the ID Agreement, it is agreed that such
dispute shall be exclusively resolved pursuant to binding arbitration under the
Commercial Rules of the American Arbitration Association with arbitration to
occur in Riverside, California, United States. The Arbitrator may award, in addition to declaratory
relief, contractual damages and shall award reasonable attorney's fees and costs
to the prevailing party. An award of attorney's fees and costs shall continue
through any review, appeal or enforcement of an arbitration decision. The
arbitration decision may be enforced in any court of competent jurisdiction.
This provision shall not be construed so as to prohibit either party from
obtaining preliminary or permanent injunctive relief in any court of competent
jurisdiction. The parties each expressly waive their right to collect
consequential, punitive and exemplary damages from the other party.
11.12 ENTIRE AGREEMENT
The Policies & Procedures
are incorporated into the Agreement and, along with the Compensation Plan,
constitute the entire agreement of the parties regarding their business
relationship.
11.13 SEVERABILITY
If under any applicable and
binding law or rule of any applicable jurisdiction, any provision of the
Agreement, including these Policies & Procedures, or any specification, standard
or operating procedure which XHF has prescribed is held to be invalid or
unenforceable, XHF shall have the right to modify the invalid or
unenforceable provision, specification, standard or operating procedure or any
portion thereof to the extent required to be valid and enforceable, and the
ID shall be bound by any such modification. The
modification will be effective only in the jurisdiction in which it is required.
11.14 LIMITATION OF DAMAGES
TO THE EXTENT PERMITTED BY LAW, XHF AND ITS OFFICERS, DIRECTORS,
EMPLOYEES AND OTHER REPRESENTATIVES, SHALL NOT BE LIABLE FOR, AND ID HEREBY RELEASES
THE FOREGOING FROM, AND WAIVES ANY CLAIM FOR
LOSS OF PROFIT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH
MAY ARISE OUT OF ANY CLAIM WHATSOEVER RELATING TO XHF PERFORMANCE,
NONPERFORMANCE, ACT OR OMISSION WITH RESPECT TO THE BUSINESS RELATIONSHIP OR
OTHER MATTERS BETWEEN ANY ENTITY AND XHF, WHETHER SOUNDING IN CONTRACT TORT
OR STRICT LIABILITY. TOTAL XHF LIABILITY SHALL NOT EXCEED AND IS HEREBY EXPRESSLY LIMITED
TO, THE AMOUNT OF UNSOLD XHF SERVICES AND/OR PRODUCTS OF XHF OWNED BY
THE ID AND ANY COMMISSIONS OWED TO THE ID.
11.15 NOTICE
Any communication, notice or
demand of any kind whatsoever which either the ID
or XHF may be required or may desire to give or to serve upon the other
shall be in writing and delivered by electronic communication whether by telex,
telegram, Email or telecopy (if confirmed in writing sent by registered or
certified mail, postage prepaid, return receipt requested). Any such
communication, notice or demand shall be deemed to have been given or served on
the date of confirmed dispatch, if by electronic communication, or on the date
shown on the return receipt or by other evidence if delivery is by mail.
Administrative Offices:
Xtreme Health Formulas, Inc.
350 Townsend Street, Suite 411
San Francisco, California 94107
Email: support@Xtreme Health.info
Phone: 909-420-0222
Fax : 909-420-0270
Terms and Conditions
The Application & Agreement,
Policies & Procedures and Compensation Plan are specifically incorporated herein
by reference. They, along with these Terms & Conditions, form the Agreement
between:
Xtreme Health Formulas, Inc.
(XHF) and the Independednt Distributor (ID). They shall
be effective only upon acceptance by the XHF, at its principal office:
Xtreme Health Formulas, Inc.
350 Townsend Street, Suite 411
San Francisco, California 94107
ID AGREES:
1. ID is of legal age in the state or country in which he/she resides.
2. This position does not
constitute the sale of a franchise.
3. Any ID who sponsors another ID or collects
a Bonus on the product sales of another ID must
fulfill the obligation of performing a bona fide supervisory, distributing and
selling function in the sale or delivery of product to the ultimate consumer and
in the training of those sponsored. ID must have
ongoing contact, communication and arrangement with his or her sales
organization. Examples may include, but not limited to: email, newsletters,
correspondence, meetings, telephone contact, accompanying individuals to XHF
training sessions and sharing genealogy information with those sponsored.
ID should be able to provide evidence to XHF on a quarterly basis of ongoing
fulfillment of sponsor responsibilities.
4. ID understands that he/she is not compensated for sponsoring other
ID's but earns compensation solely on sale of products and/or services to the ultimate consumer.
5. Applicant is, upon acceptance, an "Independent Contractor,"
called an Independent Distributor (ID), conducting business for her/his own account
and not as an agent, employee, or franchisee for XHF. As such, ID residing or working in the US
or posessions must provide his/her Social Security or Federal Tax Identification Number for tax reporting
purposes on any monies earned within the country. All ID's should consult their attorney or tax
consultant for information on monies earned and where received. ID further understands that s/he will not be treated as an employee in regard to any laws covering employees. ID
shall be responsible for obtaining any licenses required by law in whatever
State, County or Country in which they reside, and pay all applicable fees and
taxes.
6. ID agrees to accept sole responsibility for all self-employment and
all legal country/federal and state and local income and sales taxes and any
other taxes on income earned as an ID.
XHF will file forms on each ID at the close of
the calendar year for the amount of commissions and bonuses earned in their
country of residence under this agreement.
7. ID agrees that XHF will not be liable whatsoever for city,
county, state, local and country/federal taxes or other fees pertaining to
efforts and earnings of ID and ID will hold XHF harmless from all of same.
8. ID SHALL NOT promote or sell other companies' products at XHF
functions, or on websites where XHF is mentioned or use the XHF forms or
printed materials or its name and prestige or drawing power in conjunction with
or in support of any other activities.
9. ID shall not sponsor or attempt to sponsor another XHF
ID into another Direct Sales and/or Network Marketing XHF except for her/his personally sponsored ID's. In addition, no ID shall participate in any action that causes an ID to be
sponsored through someone else into another company.
10. ID will make no claims as to income potential either written or oral
except those prepared by the XHF for illustration purposes only.
11. ID will not make any claims of any kind pertaining to benefits of
XHF's products and services except those given in official XHF
promotional media. When presenting the XHF program to others, ID shall present the program in its entirety, without omission, distortion or misrepresentation.
12. ID shall not represent or imply, directly or indirectly, that
XHF has been approved or endorsed by any governmental agency. Federal and
State regulatory agencies do not approve or endorse any marketing company
product or programs.
13. ID will indemnify and hold XHF harmless from any and all
claims, expenses, costs, causes of action and damages resulting from or growing
out of ID statements or actions in violation of this agreement.
14. Should ID be terminated for cause, ID's sales
organization shall be transferred to his/her first active upline ID.
15. ID agrees that at least
70% of all personal purchases must be resold to customers that are not
ID's of XHF and that ID will not purchase
products solely for qualification for a higher position, bonus or commissions.
16. All product(s) in resalable condition purchased
within 90 days prior to termination may be returned (shipping prepaid).
XHF will repurchase such products at 90% of original price less any bonus or
commissions paid. All current sales aids in resalable condition purchased within 90 days prior to
terminating may be returned (shipping prepaid). XHF will purchase such
materials at 90% of original price. Any laws in any jurisdiction inconsistent
herewith are adopted herein and will be followed.
17. The terminated ID will be eligible to reapply and may choose a new sponsor
after six (6) months of inactivity. A terminated ID that
reenters the program may not sponsor any of her/his original downline
organization.
18. ID understands that XHF does not permit changing of sponsors.
Network Marketing is a business of creating relationships. Once an ID is sponsored, XHF
believes in maximum protection of that relationship.
19. ID hereby supplies Xtreme Health Formulas, Inc. with his/her signature
for XHF files and understands that this signature is the signature of record for all
debit card, ACH and any future credit card transactions.
20. Unless California ID provides XHF with a valid California Resale
Certificate number, ID authorizes XHF to collect and remit to
proper agencies the sales/use tax generated as a result of ID's product sales.
21. ID understands XHF will provide ID
a replicated Web Page, when available as part of the JumpStart Business Kit.
XHF will deliver all JumpStart Business Kit items upon receipt of good funds.
22. As an Independent
Contractor, ID is aware of the quality of products
offered by the XHF and other costs and contractual obligations that occur
when she/he purchases products from XHF. ID
understands that he/she maintains a greater responsibility when ordering on a
credit card account as an informed ID than when ordering as a customer. ID therefore waives the
right of cancellation or refund on any order placed on his/her credit card
account(s) except through XHF. Any order returns, refunds or exchanges
shall be done through XHF and not through any credit card company or provider.
23. In the event that any
check (monies) by any method is returned unpaid, ID authorizes XHF to
debit ID's account for the face amount plus up to a $75 processing fee. If said
amount remains unpaid, ID agrees that ID could lose current status in the Distributor
Program and that until ID's account is brought current ID could forfeit certain rights and
privileges, including commissions.
24. ID understands that USA residents in the States of Maine, North
Dakota, Michigan, Indiana, Iowa and West Virginia are limited to a total of
$495.00 in sales aids and wholesale product purchases from XHF during
the first six months. Purchases shall be automatically modified to comply with
the exemption requirements set forth in any country/states laws regulating
business opportunities.
Xtreme Health Formulas, Inc. AGREES:
1. XHF will
pay ID commissions and bonuses on orders received
and accepted for sale of products to the ultimate consumer (not sales aids) made
by ID and his/her sales organization under the
terms of the XHF Compensation Plan.
2. XHF will retain full
authority to accept or reject any Application or any order for products. Such
refusal is solely within the discretion of the XHF. No right of action
against XHF will arise because of any such acceptance or refusal.
3. XHF reserves the right
to amend, revise, institute, alter or modify changes including but not limited
to prices, literature, policies, this Agreement, Policies and Procedures, and
the Compensation Plan. Any such revisions become effective and binding upon
submission, posting and updating to the XHF website. ID agrees to be bound by these changes.
4. Xtreme Health Formulas, Inc. provides the
following fulfillment to its ID: A variety of sales literature items by Internet site and direct shipment
; shipment of ordered sales aids and
products within ten (10) days of receipt of order and cleared funds, subject to
availability of items ordered; calculation and payment of ID commissions. Xtreme Health Formulas, Inc. may require an annual renewal fee.
5. XHF shall not be
responsible for acts beyond its control, including but, not limited to: fire,
flood, earthquake, storms, power outages, labor difficulty, equipment failure,
supplier problems, or other difficulties that might prevent performance
according to this agreement.
6. XHF assumes no
liability for personal injury arising from use or mishandling of any
XHF product(s).
7. XHF does not require
ID to sponsor to be an ID.
8. XHF reserves the right
to terminate this agreement immediately upon receipt of sufficient information
that ID has violated any term or condition of this
agreement or has otherwise acted illegally or unethically.
9. XHF will honor refund
policies provided by any governmental law applicable to ID.
10. XHF requests that all ID's obey the letter and the spirit of the law.
© Xtreme Health Formulas, Inc. 2008
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